Terms of service

Privacy Statement
Customer privacy is important to DIANA DIZAJN j.d.o.o. . The following privacy policy applies to all users and conforms to Internet privacy standards. If you have concerns or questions regarding this statement, please contact us.

What information do we collect and how do we use it?
In order to purchase from DIANA DIZAJN j.d.o.o. we collect personal information from you, including name, address and email address, to enable us to fill your orders, and for billing purposes. Personal information collected by DIANA DIZAJN j.d.o.o. may also be collected via correspondence from you or your company, via telephone, email, mail, fax or directly through our website.
With your permission, we may send you emails about our store, new products and other updates.

Your consent
When you provide us with your details to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to the collection of your personal information for that specific purpose.
If we require your personal information for purposes other than to complete transactions, for example, for marketing, we will directly ask for your consent. You retain the right to withhold your consent under these circumstances. If, after you consent to opt-in, you subsequently change your mind, you may withdraw your consent for us to contact you, or for the continued collection, use or disclosure of your information at any time, by contacting us at info@dianaviljevac.com or phoning +3851 580 5772.

When do we disclose your information?
We reserve the right to disclose your personal information as required by law to do so, if you violate our Terms of Service or if disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

How are your payment details managed?
Your payment details are collected via Paypal and stored by Paypal only as long as is necessary to complete your purchase transaction. No credit card data is retained by DIANA DIZAJN j.d.o.o..

Do we share information with third-parties?
In general, the third-party providers used by us, ie. Paypal, will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. Third-party service providers have their own privacy policies and we recommend that you read their privacy policies so you can understand how your personal information will be handled by them.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. DIANA DIZAJN j.d.o.o. does not share any information with third parties for any unknown or unrelated uses.

Your privacy when using links
Links on our store may direct you away from our site. Links to external entities are not covered within this privacy policy. The terms and conditions set out in this privacy statement only cover the domain name of DIANA DIZAJN j.d.o.o.. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

How do we protect your information?
The security of your personal information is important to us. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
All credit card information is encrypted using secure socket layer technology (SSL).

Age of consent
By using this site, you represent that you are at least the age of consent and, that you have given us your consent to allow any of your minor dependents to use this site.

Changes to our privacy policy
We reserve the right to modify this privacy statement at any time, so please review it frequently. Any changes and clarifications will take effect immediately upon their posting on the website. If we make changes to our privacy policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

How do you contact us?
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information about our privacy policy, contact us at info@dianaviljevac.com or on +3851 580 5772.
Last Updated 02/11/2015

Welcome to the Viljevac design d.o.o. e-Store website. The terms ‘we’, ‘us’ and ‘our’ refer to Viljevac design d.o.o.. The term ‘you’ and ‘your’ refers to the user or viewer of our website. When you access or use our site, you agree to comply with and be bound by the following terms and conditions of use. These terms apply to all users of the site. If you do not agree to all the terms and conditions of this statement, please do not use our website. By agreeing to these Terms of Service, it is assumed that you are of the age of consent and that you have given your consent to allow any minor dependents to use this site. The content of the pages of this website is for your general information and use only. Use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.

This website contains material which is owned or licensed to us. Reproduction, duplication, copying, selling or reselling of any part of this website is prohibited. Unauthorised use of this website may result in legal action. All trademarks reproduced in this website, which are not the property of, or licensed to us, are acknowledged on the website.

Viljevac design d.o.o. does not guarantee that the quality, accuracy, or suitability of any products, services, information and materials found or offered on this website will meet your expectations. You acknowledge that this is the case and as such accept that Viljevac design d.o.o. cannot be held liable for any inaccuracies, errors or unsuitability of products, services, information and materials.

Whilst Viljevac design d.o.o. endeavours to ensure information on this site is accurate, complete and current, typographical errors may be present from time to time. We cannot be held liable for these errors and reserve the right to cancel an order, correct any errors, or update information at any time. Every effort is made to accurately display colours and images of our products. We cannot guarantee that your computer monitor’s display of any colour will be accurate, and as such, cannot be held liable for any differences in colours of products once an order is received. Products are subject to return or exchange only according to our Return Policy.

We reserve the right to modify any information on this website without notice at any time. As such, pricing for our products is subject to change without notice.

We reserve the right to refuse any order you place with us for any reason at any time. We may limit or cancel quantities purchased at our discretion. In making an order through our website, you agree to provide accurate contact and payment details so that the transactions can be completed promptly.

This website may provide links to other websites and third-party tools and information. These links are provided for your convenience to provide further information. Viljevac design d.o.o. does not monitor, or control any information provided on third-party websites, nor do we necessarily endorse such websites. We shall accept no liability arising from your use of the information provided by the third-party tools or website. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If you make any comments, submissions, suggestions, proposals or plans via our website or any other media, you agree that we may publish, distribute or use such information without restriction. We shall be under no obligation to maintain comments in confidence, pay compensation for or respond to any comments made.

We reserve the right to edit or remove content if it is considered unlawful or offensive in any way or if it violates these Terms of Service. You agree that your comments will not violate the rights of any third party, nor will they be libellous, abusive, or obscene. No responsibility or liability is taken for any comments posted by you or any third-party. The provision of personal information on our website is governed by the terms of our Privacy Statement.

We reserve the right to update, change or modify these Terms of Service at any time. The most current version of our Terms of Service will be found on this page. It is your responsibility to check our website periodically for changes. Your continued use of our website following any changes made to these Terms of Service constitutes your acceptance of those changes.
Any questions about the Terms of Service should be sent to us at info@dianaviljevac.com.
Last Updated 28/10/2015

We happily accept Local, National & International orders. Orders are normally packed and posted within 5 -7 days of receipt of order. If we are unable to meet this deadline due to out of stock items or any other reason, we will contact you to advise of expected delivery time. Please allow up to 7 days for delivery of your order.

International orders are shipped using Croatia Post. Delivery times vary from country to country. For detailed information on estimated delivery times, please check the Croatia Post website.

Viljevac design d.o.o. cannot be held liable for goods lost in transit. Please ensure the correct address is provided for delivery. All orders are packed with maximum care to ensure that items are received in the best possible condition. Registered Post is recommended for all deliveries. Insurance is recommended for orders with a value in excess of $50.

Please contact us for further information regarding our Shipping and Delivery Policy.

Returns, Shortages and Damaged Stock
Goods will only be refunded or exchanged (for the same item) if they are faulty or you receive an incorrect item. Please choose carefully, as we do not refund for items chosen incorrectly or for change of mind. Any ‘per metre’ items that are cut, such as fabric, trims or haberdashery cannot be returned or exchanged under any circumstance. Due to copyright law, patterns, books, printed material, DVDs and embroidery software cannot be exchanged or refunded. Please note: colours may vary between web images and actual product, depending on the resolution of your monitor. We cannot be held liable for any differences in colour.

Please contact us within 48 hours of receiving any shortages or faulty or damaged stock. Please make sure your items are returned new, unused and with all DIANA VILJEVAC garment tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to the customer. Please do not return any items until you have contacted us. All return postage and insurance will be the responsibility of the purchaser. Postage will not be refunded. Incorrect items should be returned in their original packaging, with no broken seals. Faulty products must be returned in their original packaging, and will only be refunded or exchanged if deemed faulty by Viljevac design d.o.o. All returns must be received within 14 working days. This refund policy does not apply to any products that have been damaged after delivery or altered in any way.

Viljevac design d.o.o. cannot be held liable for any loss, damage or theft during transit; the purchaser is responsible for any risks during transit. When returning items we recommend that you use registered post.

Please contact our customer care team by emailing info@dianaviljevac.com if you have any further questions.

Out of Stock Products
Occasionally an item you order will become out of stock before we are able to update our website quantities. If this occurs with your order we will contact you to determine your preference of a refund, backorder or wait to ship full order. If there is a particular product that you require that is sold out you are welcome to order it and we will advise an estimated delivery time.
Cancelled orders will incur a processing fee.

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