PRIVACY POLICY

PERSONAL DATA PROTECTION

We are obliged to provide personal data protection by collecting only the essential, basic customer information necessary to meet our responsibilities. All customer information is strictly kept and only accessible to employees who are required to do this to complete the transaction. All our employees are held responsible in compliance with the privacy policy.

Diana Dizajn j.d.o.o. Stara cesta 20, 10251 Hrvatski Leskovac, OIB: 47989010272, in the performance of its activities, collects and processes personal data in compliance with all relevant laws and regulations.

Protection and security of personal data of our customers, clients and business

partners is a priority to Diana Dizajn j.d.o.o.

Please read this Information carefully!

Head of personal data processing

Diana Dizajn j.d.o.o. is the head of personal data processing in accordance with the law and regulations on personal data protection. Diana Dizajn j.d.o.o. as the head of personal data processing, determines the purpose and means of personal data processing and is responsible for the storage and use of personal data in paper and / or electronic form.

Diana Dizajn j.d.o.o . in its business may also be the executor of personal data processing in the case where it processes personal data in accordance with the written instructions of the head of personal data processing.

Personal Data Protection Officer

Diana Dizajn j.d.o.o. in accordance with legal and regulatory requirements, appointed a Personal Data Protection Officer whom you can contact in connection with all issues related to the processing of personal data or the exercise of the right to personal data protection.

Contact: [email protected]

Personal data we collect

The personal data we collect depends on: the type of service we provide to our customers, users and clients, the customer’s intention to use our services, the type of contract we enter into with our client and the customer’s intention to exercise their rights based on legal and regulatory provisions data. In the first place, this is data without which we cannot perform the service, and they include at least:

-basic personal data (name and surname)

-basic contact information (address, phone number, e-mail address)

-data related to the use of the website www.dianaviljevac.com

-data related to the use of Diana Dizajn j.d.o.o. web shop

-data necessary for concluding consumer credit agreements

-other personal data necessary for the exercise of the client’s rights based on legal provisions on consumer protection.

Collection and use of personal data

Diana Dizajn j.d.o.o. collects and manages personal data for the purpose of the sales relationship for products and services from its own offer and in order to fulfill legal and regulatory obligations as well as for the purpose of realizing its own legitimate interests in lawful business.

If we are required to do so by the relevant legal regulations, for certain reasons we will additionally ask the user for his (your) explicit consent.

The reasons why we process personal data for the purpose of concluding and fulfilling contractual obligations are:

-sale of goods and services

-sales and marketing activities Diana Dizajn j.d.o.o.

-administration of the contractual relationship

-management and receipt of complaints, grievances and complaints

-Delivery of purchased goods

-collection procedure

-other legal obligations arising from the business of Diana Dizajn j.d.o.o.

The reasons why we process your personal data based on our legitimate business interests are:

-notification of changes related to business conditions

-prevention and detection of fraud

For all other activities not covered by the above reasons, we will ask for additional consent. Our clients, at any time, have the right to withdraw the consent given.

Access to personal data

Diana Dizajn j.d.o.o.. takes technical and organizational measures so that the collected personal data is processed only in a manner that is in accordance with the stated purpose. If necessary for the purpose of carrying out our business activities, access to personal data will be provided to third parties, as follows: state bodies and public authorities that have the right to access personal data for the purpose of implementing legal obligations; courier services, financial institutions and other business partners.

All except state and public authorities process personal data exclusively according to the instructions of Diana Dizajn j.d.o.o.

Processing of personal data

User personal data will be processed within the European Economic Area (EEA) by the processors listed in the chapter Access to personal data, whose responsibility and obligation to protect personal data and maintain its confidentiality is defined by contractual agreement and in accordance with all technical and organizational measures and legal regulations governing data protection. Your personal information provided by Diana Dizajn j.d.o.o. collected for the purposes stated in the chapter Collection and use of personal data will not be available to anyone who does not have the authority to do so Diana Dizajn j.d.o.o.

Exercise of rights

When legally provided, the user, customer, client has the right to information about the processing of his personal data; withdrawal of your consent at any time, if we process personal data with the given consent; correction or supplementation of personal data to always be accurate; deletion of personal data when they are no longer needed for the above purposes; filing a complaint Diana Dizajn j.d.o.o. or the competent state body.

Diana Dizajn j.d.o.o. provides communication channels to all interested parties in order to exercise their rights related to the protection of personal data by making requests:

-by e-mail sent in the system Diana Dizajn j.d.o.o. registered e-mail addresses at [email protected]

-by web form Diana Dizajn j.d.o.o. on the webshop www.dianaviljevac.com

Regardless of the chosen communication channel, the request is submitted in person and in such a way that the employees of Diana Dizajn j.d.o.o. enabled identification of the applicant.

The right to object to the supervisory body

In addition to the objection to the processing of personal data submitted by Diana Dizajn j.d.o.o. the objection to the processing of personal data can also be submitted to the Agency for Personal Data Protection, Martićeva 14, Zagreb, 00385 (0) 1 4609 999, [email protected], www.azop.hr

Storage of personal data

The time period for storing users’ personal data depends on the purpose for which we process them.

Data collected only for the purpose of providing sales transactions or providing other services, are kept for another 12 months from the date of the last transaction in which they were used (for example, transactions of delivery, delivery, complaints, etc.)

Data collected for processing based on the legal basis are stored in accordance with the time limits of the provisions of the law in question (for example, the Law on Accounting, etc.)

Contact

For any questions about how to use personal data, you can contact us by e-mail or mail as follows:

-by sending an e-mail to [email protected]

-written to the address: Diana Dizajn j.d.o.o., Stara cesta 20, 10251 Hrvatski Leskovac

-by the web form located at www.dianaviljevac.com

For communication in order to exercise the rights related to the protection of personal data, it is necessary to use the communication channels defined in the chapter “Exercise of rights” so that each request is registered and the user is identified as the initiator.

Update Information about the processing of personal data

Diana Dizajn j.d.o.o. regularly revises and updates Information on the processing of personal data in accordance with changes in its own business processes or on the basis of legal and regulatory obligations. A valid version of the Information on the processing of personal data is available on our website www.dianaviljevac.com. If there are significant changes that to a greater extent affect the processing of personal data, we will publish the information on the website without delay and inform you directly.

Terms of personal data processing due to the provision of delivery and return services

For the purpose of providing delivery and return services, Diana Dizajn j.d.o.o. collects the following data:

-name and surname

-address of delivery or collection of goods

-phone and / or mobile phone number

-information address for delivery or collection

We provide the above data to contracted business partners, providers of logistics services for the purpose of performing the contracted services. The service providers are authorized by Diana Dizajn j.d.o.o. . for the processing of personal data of customers exclusively for the purpose of performing the contracted services.

Cookies and monitoring of internet activities

A cookie is a text file that the websites you visit store on the user’s device (computer, tablet, smartphone). Diana Dizajn j.d.o.o. uses cookies to make it easier and better for visitors to access the features provided by Diana Dizajn j.d.o.o. Web page. The information we collect from cookies is used to remember settings and user activities on web pages such as browsing items, navigating pages, placing products in the cart, interesting items or items to compare and so on.

Cookies can be deleted or blocked by the user at any time in the settings of his internet browser. If a user with blocked cookies accesses Diana Dizajn j.d.o.o. web pages individual functionality on the page will not be possible.

Diana Dizajn j.d.o.o. on the website www.dianaviljevac.com Webshop uses services for analyzing visits and tracking customer habits such as Google Analytics. By using cookies, the service provider can track the user’s visits to our and other internet sites and, based on that, show the user Diana Dizajn j.d.o.o. paid ads or ads of other users of the service. The user can stop displaying ads on the page of the service providers in charge of displaying ads.

Newsletter and use of personal data for marketing

If the user wants to receive notifications about our offer via e-mail, it is necessary to subscribe to the Newsletter. When filling in the application form, it is necessary to fill in the marked fields and enter the e-mail address to which you want to receive the Newsletter. At any time, the user can unsubscribe from our Newsletter in accordance with the instructions they will receive by e-mail after registration, as well as on each Newsletter. All registered users of Diana Dizajn j.d.o.o. websites, can subscribe or unsubscribe from the Newsletter at any time in their profile.

For Newsletter deliveries Diana Dizajn j.d.o.o. may use the technical services of external business partners. In the above case Diana Dizajn j.d.o.o. it provides them for processing only the e-mail address that the user has registered to receive the Newsletter. We also ensure that the selected business partner uses it only for the delivery of our Newsletters, in the period while the user is subscribed to it, and may not use it for other purposes.

Diana Dizajn j.d.o.o. will not share the user contact details given for subscribing to the Newsletter with third parties, except in the case and under the conditions set out in the previous chapter. Also, if the user has not signed up to receive Diana Dizajn j.d.o.o. The newsletter, as a customer or user, can only receive from us a message related to the order, payment or activities that he personally initiated. In addition to the above, Diana Dizajn j.d.o.o. will provide the user’s e-mail address with information on changes related to our business and the relationship with the client, the customer as a user of our services.