• +385 1 5814 726 • [email protected] • Dežmanova 4, Zagreb • Ponedjeljak – Petak 10:00 – 20:00 • Subota 9:00 – 15:00

TERMS AND CONDITIONS

BASIC INFORMATION

Name: Diana Design j.d.o.o.

Headquarters: Stara Cesta 20, 10251 Leskovac, Croatia

Registered in the court register: Commercial Court in Zagreb

FOR MBS: 081113301

ID NO: 47989010272

IBAN PBZ: HR8523400091110882566
IBAN ZABA: HR7823600001102632789

Capital stock: HRK 10,00 paid in full

The members of the Board of Directors shall: Diana Viljevac

[email protected]

Terms of purchase define the process of ordering, payment, delivery and return or complaint of goods offered in our web store. The distributor of the goods offered on this site is the company Diana Dizajn j.d.o.o.
The Customer is any visitor of the online shop who chooses at least one product, orders and pays for the ordered goods, and thus express its agreement with these contractual terms.
The Terms of Business of the Internet store www.dianaviljevac.com have been compiled in accordance with the Consumer Protection Act (N.N. 41/14; 110/015), Chapter III. – Concluding contracts outside business premises and distance contracts, and represent a prior notice in terms of Article 43 of the CPA. By ordering the product, the Buyer confirms acceptance of the terms of business.

Diana Dizajn j.d.o.o., allows you to purchase the entire selection in the web offer. The products are described and presented in detail, the color of the product may vary due to lighting and monitor settings.
Prices are formed in HRK and are inclusive of any applicable value added tax, while the English version of the page contains prices in Euros. When completing the purchase, the price stated on the day of the order will be charged, meaning all ordered goods will be delivered according to the prices valid when the offer was created, that is, in the moment of purchase.
Diana Dizajn j.d.o.o. reserves the right to change prices at any moment, without prior notification and regardless of discounted prices and special offers.

For orders received from customers living outside the EU, additional customs and tax costs are possible, which are paid by the customer.

Diana Dizajn j.d.o.o. reserves the right to change these terms and conditions without prior notice.

Terms of business apply to online commerce.

(refers to the return of goods and funds, claims and complaints)

ORDERS

(Relates to returns of goods and funds, claims and complaints)

Diana Dizajn j.d.o.o. reserves the right to postpone a product delivery, if there is a problem with the payment or if the Customer provided insufficient data relative to the delivery. If the ordered product is not available (temporarily or is sold out), the Customer will be notified via e-mail. In case the product is sold out, the order will be cancelled and the Customer will be refunded.

TERMS OF PAYMENT

We provide our customers the possibility to make payments via PayPal. We offer customers the option of paying via Paypal, one-time payments with all credit and debit cards. (Mastercard, Maestro, Visa electron, American Express, VISA, Diners)

PayPal is the most popular service for electronic payments. You can create your online account for free and use it to pay for goods and services in online shops that accept PayPal as a means of payment.

Payments made by bank transfer or via direct internet banking

At the end of the order, the system will generate the cost estimate and your desired payment method.

Payments are made via direct Internet banking or bank transfer.

In the Call Number field please use the order number.

Also, please use the order number in the payment description.

The order is processed when the payment is visible in our account.

From the moment the payment is visible, your order is packed and shipped. Also, we’ll send your invoice.

CARD PAYMENT

Confidentiality of your information is protected and secured by using SSL encryption.

Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption.

SSL encryption is a data coding procedure for prevention of unauthorized access during data transfer.

This enables a secure data transfer and prevents unauthorized data access during communication between user and Monri WebPay Payment Gateway and vice versa.

Monri WebPay Payment Gateway and financial institutions exchange data by using their virtual private network (VPN) which is also protected from unauthorized access.

Monri Payments is PCI DSS Level 1 certified payment service provider.

Credit card numbers are not stored by Merchant and are not available to unauthorized personnel.

Currency conversion statement:

– All payments will be effected in Croatian currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.

DELIVERY

Delivery costs are not included in the price of the product and are charged separately.

The Customer is obliged to review the shipment during the takeover of the shipment, report any visible damage directly to the shipper, and refuse to receive the damaged shipment. By signing the invoice and the receipt of the invoice, the registered user confirms that during the takeover of the product he carried out his inspection and that there was no objection to the damage on the transport packages.

If the Customer refuses to receive the shipment due to an identified and visible damage on the packages, he must fill out the appropriate form of the delivery and courier service regarding the damaged shipments, and send an e-mail immediately or within 8 (eight) days at the latest to inform Diana Dizajn j.d.o.o. whether he wants another delivery or a refund. Upon the receipt of the reported shipment and the appropriate form, Diana Dizajn j.d.o.o. is obliged to send out the product again, within the deadlines prescribed for delivery, if this product is in stock at Diana Dizajn j.d.o.o. or make a refund at the request of a registered user.

Available products:

Products that are immediately available will be shipped within 1-2 working days (Mon-Fri).
During the period of sales, time of delivery may be prolonged.

Pre-orders and products that have to be manufactured upon order:

We send out pre-orders and products that need to be manufactured upon order as soon as they arrive to our studio from the manufacturing. Full price will be charged as soon as the order is received, regardless of the later date of delivery.

TIME OF DELIVERY

We ship all orders using the Eurosender (DPD, GLS, DHL), and the expected time of delivery is:

Croatia  –  2-3 working days, shipping to islands may take longer, as well as during sales, when the time of delivery is extended up to 7 working days.

Europe – up to 14 working days

USA and Worldwide – 2-4 weeks

Diana Dizajn j.d.o.o. shall not be liable to you or be deemed to be in breach of this Contract by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control such as adverse weather conditions or packages being inspected by customs.

COST OF DELIVERY

Croatia – 40,00 HRK

Europe – 90,00 HRK

Worldwide – 180,00 HRK

RETURN OF GOODS AND FUNDS

For refunds, please contact us via e-mail at  [email protected]

You are entitled to revoke the Contract within 14 days. To apply your right of revocation within the required period, it is sufficient if you send the notification about the application of your right of revocation before the expiration of the revocation period, with a clear statement sent via e-mail to [email protected] or through the revocation template form.

Please state your name and surname, address and phone number. We will send you the confirmation of the revocation of the Contract without delays via e-mail.

The Customer bears the immediate cost of returning the goods.

The Seller is obliged to refund the Customer within 14 days upon receiving the goods.

The goods must be returned in its original condition, must not have been worn or used, and should be returned with all original labels and invoice.

Protection label must stay on the product.

TYPES OF RETURNS

Exchange for a different size or another item

Exchange is possible if the desired product is available.

Refunds

Refunds are processed within 14 days, after Diana Dizajn j.d.o.o. verifies and receives the returned goods, which must be returned in its original condition, with all the original tags, receipt and without any damage, in the original box.

CLAIMS AND OBJECTIONS

If a Customer has objections to the purchased products, according the Article 10, paragraph 6  of the Customer Protection Law, he has the right to send a written complaint via e-mail to the Seller at [email protected]

Please include the first and last name, address, contact and description of the complaint. We will respond in writing within 14 days upon receiving your complaint.

Diana Dizajn j.d.o.o. is responsible for any material defects of the purchased products in accordance with the Obligatory Relations Act.

Pursuant to the Consumer Protection Law, in the event of a material defect on the product the provisions of the Obligatory Relations Act (NN 35 / 05.41 / 08, 125/11, 75/15) apply to consumer and vendor relations in regards of liability for material defects.

Any dispute between the Seller and the Customer will be resolved by mutual agreement and peaceful means. If the parties can’t reach an agreement then they will submit all their disputes arising out of or in connection with this Contract to the jurisdiction of the Court in the location of the Seller’s headquarters.

By a special regulation of the European Union, from 15 February 2016, it is be possible to resolve disputes related to online shopping throughout the EU via the ODR platform.

This means that if you encounter a problem while shopping online within the EU (defective product, inability to replace, etc.) you can file your complaint in a quick and easy way through this platform.

The platform can be used by both consumers and traders, and complaints can be lodged in any of the 23 official EU languages.

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.show&lng=HR

COPYRIGHT

Copyright is completely retained. All content and formats on www.dianaviljevac.com are owned by Diana DIzajn j.d.o.o.

Any content on our site, unless it is for personal use, may not be used without our permission or for further disclosure to third parties. Copyright in any of the downloaded materials is not transferable to you in the event of any download or copying. You may not reproduce, distribute, display, modify, create derivative work, sell or engage in any sale, or export, in any case, in whole or in part, any part of the content or pages.